FAQ | Otakubabe

What is your return policy?

We accept returns within 7 days of delivery for damaged or defective items. Contact us with photos for approval.

Do I have to pay for return shipping?

If the item is defective or incorrect, we cover return shipping. Otherwise, customers are responsible for return costs.

When will I receive my refund?

Refunds are processed within 5–10 business days after we confirm the return or issue approval.

How long does shipping take?

We typically deliver within 10–20 business days, depending on your location. All orders include tracking.

Do you offer international shipping?

Yes, we ship globally. Shipping times and availability may vary by country.

How can I track my order?

Once your order is processed, you’ll receive a tracking number via email.

Can I cancel or change my order?

Orders can be modified within 12 hours of purchase. After that, they are processed and shipped.

I placed an order but didn’t receive a confirmation email. What should I do?

Please check your spam or junk folder. If it's not there, contact us and we’ll resend the confirmation.

What happens if my order is lost or undelivered?

If tracking shows no updates or delivery within 30 days, we’ll offer a refund or replacement after investigating.

Are your products officially licensed?

We source from reliable suppliers offering both official and high-quality fan-made merchandise.

Will the color or size vary from what I see online?

Slight variations may occur due to lighting and manual measurement, but we ensure accurate product representation.

Are your figures safe for children?

Most products are recommended for ages 14+ unless otherwise stated. Please read product descriptions carefully.

OTAKUBABE HELP CENTER